Virtual Assistant

Oversee and handle the company's customer support email inbox. Respond to incoming emails as soon as possible and prioritize them according to urgency and importance.

-Sales Navigator Mastery: Expert in utilizing Advanced Lead and Account Searches, Spotlight filters, and InMail strategies to identify and engage high-intent decision-makers. -Data Mining & Extraction: Proficient in ZoomInfo for technographic and intent-based filtering, ensuring high-accuracy contact data and reducing bounce rates. -Strategic List Building: Developed targeted lead lists for industry-leading SaaS platforms (Nintex, Simpli.fi), focusing on ICP (Ideal Customer Profile) alignment and multi-channel outreach. -Lead Qualification (BANT/CHAMP): Skilled in vetting prospects through rigorous qualification frameworks to ensure only high-probability opportunities enter the sales pipeline.

Managing emails, scheduling appointments, and organizing personal files. Assisting with daily tasks, providing information, and performing general administrative duties.

- System Navigation: Expert at navigating the Salesforce Lightning/Classic interface to manage accounts, contacts, and opportunities efficiently. - Data Integrity: Proficient in bulk lead management using Data Loader and Import Wizard, ensuring zero-duplicate entries and high data accuracy. - Reporting & Analytics: Skilled in building custom reports and dashboards to track KPIs, sales performance, and pipeline health for executive review. - Process Optimization: Experienced in managing the end-to-end lead lifecycle, from initial import to conversion and tracking.

-End-to-End Prospecting: Managed the full outbound sales cycle, from identifying high-value accounts in Sales Navigator to securing discovery meetings with C-level executives. -Multi-Channel Outreach: Orchestrated coordinated "surround-sound" campaigns using cold calling, personalized email sequences, and LinkedIn engagement. -Consultative Selling: Expert at shifting cold conversations into value-based discussions by identifying prospect "pain points" and aligning them with complex SaaS solutions. -Pipeline Velocity: Focused on decreasing the time from "first touch" to "qualified opportunity" through consistent follow-up and objection handling.

Responding to client enquiries, giving product or service information, and addressing customer issues or complaints

-Proven track record of navigating complex corporate structures to identify and engage key stakeholders. -Expert at bypassing gatekeepers through strategic communication and rapport building. -Skilled in delivering high-impact value propositions tailored to prospect pain points. -Consistently converts cold outreach into qualified sales meetings by focusing on the strategic benefits of a partnership.

Assist in the creation of a new Shopify store or the configuration of an existing one. This covers adding products, creating collections, configuring payment methods, and changing the theme of the store. Include descriptions, photographs, variants, pricing, and inventory management when adding new products to the store. Check that the product information is correct and up to date.