Online Business Manager (OBM) | Operations Partner | Project Manager

I own projects end-to-end: scoping, task assignment in ClickUp, SOP creation, KPI monitoring, and on-time delivery — my hands-on experience across web builds, campaigns, and operations underpins this top rating.

I consistently identify bottlenecks and turn every “oops” (broken automations, missing pages) into updated SOPs, strengthening repeatable processes across all projects.

I manage complex calendars across time zones, draft and polish high-impact emails, coordinate travel and equipment purchases, and proactively anticipate executive needs with minimal oversight.

I’ve automated HelpScout follow-ups, scheduled daily ClickUp nudges, and defined handoff processes between marketing, design, and support teams yet I’m always scouting for further streamlining.

I designed custom dashboards to track SOP development, call-note summaries, and IT-access tasks; established status workflows (To-Do, In Progress, Pending, Done); and regularly refine those boards across multiple projects, with only occasional tweaks needed.

I’ve structured Notion workspaces for affiliate programs and talent-pipeline databases, drafted SOP pages, and embedded basic automations — next up is exploring deeper API-driven integrations.

I create and maintain pre-go-live and go-live checklists (e.g. gravity-forms, CTAs, video integration), oversee site launches (Fanti Sewer & Drain, Arteaga), and manage HelpScout workflows — occasionally refining for edge-case scenarios.

I’ve managed subscriber lists and drip campaigns in MailChimp and HubSpot, setting up automations to nurture leads and I’m still building out more advanced segmentation and lifecycle scoring strategies.

I launched the Whiskey Library affiliate program from scratch defining offers, writing contracts, building outreach templates, running intro calls and closing deals while continuing to expand my network of creators and experiment with commission models.

I onboard accounts (Stripe, MailChimp, VPN access), distill client-call highlights into ClickUp tasks, and follow up on deliverables — next, I’m honing proactive status-reporting frameworks and spotting upsell opportunities.

I’ve created basic funnels and automated follow-up sequences (email + SMS) in GoHighLevel for clients, integrating form fills and appointment reminders — now I’m working toward mastering its deeper analytics and custom trigger capabilities.

I’ve built and maintained candidate-tracking databases in Notion and Google Sheets for designers, video editors, and support roles.