Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.84/hour ($1,120.00/month)

High school diploma

Last Active

June 23rd, 2026 (today)

Member Since

February 16th, 2022

Profile Description

I've accumulated over 7 years of experience in the BPO Industry as a Customer Service Representative across telecommunication, telematics and automotive technology accounts. I am now pursuing new opportunities and expand my career from providing best customer service to showing excellence as Virtual Assistant, or opportunities in other industries where I can apply my skills and experience.

I believe that my strong background in Customer Service, problem-solving skills, and adaptability makes me a solid fit for busy clients that need reliable, day-to-day support.

Over the years, I've moved beyond standard agent tasks. I have experience in handling escalations, guiding teammates, helping our team achieve our goal and I am continuously expanding my skill set through ongoing training, including pursuing certifications in QuickBooks and Salesforce Administration.

Here’s what I bring to the table:

• Customer Support & Issue Resolution: Assisted customers with billing concerns, account inquiries, service requests, and technical troubleshooting while maintaining high customer satisfaction and reducing repeat concerns.

• Administrative Support & Documentation: Maintained accurate customer records, processed service orders and payments, and ensured smooth coordination between customers, dealerships, and internal teams.

My daily toolkit includes Google Workspace, Microsoft Office, Slack, Zoom, Salesforce CRM, and cloud-based customer support platforms—so I’ll be able to adapt quickly and work efficiently with minimal training.

I’m based in the Philippines and available full-time (40 hrs/week), with reliable internet and a backup connection. I’m comfortable working Australian and US business hours and collaborating effectively with remote international teams.

Key Skills:
Customer Service (Phone, Chat and Email Support/ Ticketing)
CRM Management (HubSpot, Salesforce)
Data Entry & Administrative Support
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Communication & Team Collaboration (Slack)
Time Management & Problem Solving
Google Suite