Customer Support & Logistics VA | 8+ Years Experience | US Clients

Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Associates degree

Last Active

July 21st, 2026 (2 days ago)

Member Since

February 14th, 2022

Profile Description

Customer Support & Logistics Virtual Assistant with 8+ years of experience in the logistics industry and 1 year of sales experience in a BPO environment, supporting US-based clients.
I help logistics and e-commerce businesses provide excellent customer support, ensure smooth order fulfillment, and maintain clear communication with customers and internal teams. With my strong background in logistics operations, I can confidently handle shipment tracking, delivery coordination, POD follow-ups, and customer issue resolution.
I have experience working remotely with an international client via Upwork, and I understand the importance of responsiveness, accuracy, and meeting deadlines in a virtual setup.
What I can support you with:
• Email & chat customer support
• Order and shipment tracking
• POD monitoring and follow-ups
• Handling delayed, lost, or damaged shipments
• Customer complaints and escalations
• CRM and ticket updates (I adapt quickly to new systems and CRMs)
• Sales support and lead follow-ups
• Data entry and reports (Excel / Google Sheets)
Why clients work with me:
• 8+ years of real logistics experience
• Strong communication skills with US customers
• Detail-oriented and highly organized
• Fast learner and adaptable to new tools
• Reliable, professional, and easy to work with
If you’re looking for a Customer Support or Logistics VA who already understands operations and customer expectations, I’d be happy to help your business run more smoothly.