Customer Support Specialist | Ecommerce Virtual Assistant

I consistently write, format, and organize product descriptions to make items highly visible and easy to buy across all online marketplaces.

As a part-time Shopify Customer support for two to three years, I specialized in uploading and organizing products, and managing all customer questions.

With over 3 years of experience, I am an expert in customer support, skilled at resolving difficult issues and handling conversations across all channels to keep customers happy and loyal.

I have over seven years of experience in content moderation, ensuring online platforms are safe by strictly following guidelines and efficiently reviewing huge amounts of content.

Drawing upon two to three years of e-commerce experience, I consistently utilize Canva to create high-quality, conversion-focused product graphics and visual assets for optimized online listings and marketing materials.

I skillfully manage and refine Facebook Ads campaigns, setting up precise targeting and managing spending to achieve the best return on investment and boost online sales.

Video editing using Canva and Capcut

Dedicated two to three years to high-volume e-commerce email support, specializing in the rapid resolution and de-escalation of complex post-sales issues, returns, and refund requests.

Bringing two years of experience as a Comcast Technical Support specialist, I excel at diagnosing and solving complex customer problems related to internet, TV, and phone services, often identifying opportunities to upgrade or cross-sell new products.

used to track orders, bookkeeping, daily tasks

I have proficiently used CapCut to edit and optimize short-form video content, driving engagement and conversion for social media marketing campaigns.