Dedicated healthcare customer service advocate, proficient on providing excellent customer service to members/patient for any concern about health plan policy such as concern about the following;
• Authorization and appeals for Medical and Prescription refill.
• Insurance coverage verification.
• Benefit coverage and eligibity.
• Programs and providers in network.
• Demographics information, etc.
I am also knowledgeable about US healthcare system, HIPAA regulations, federal government program and state program.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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