Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $5.64/hour ($545.46/month)

High school diploma

Last Active

July 3rd, 2026 (11 days ago)

Member Since

February 12th, 2022

Profile Description

Pragmatic, Mature, and Problem-Solver Team Leader in BPO looking to further career by working as a Virtual Assistant. Possesses drive, ambition and an extensive skill set that includes file and document management, inventory and able to multitask while maintaining a high level of professionalism and attention to detail. 


Being a Team Leader, I developed the following skills:
• Providing feedback, conducting one-on-ones, and helping agents improve KPIs.
• Handling disputes calmly and fairly, both within the team and with customers.
• Making quick, informed choices under pressure.
• Reviewing calls or tickets to ensure compliance with standards.• Interpreting performance metrics and identifying trends.• Streamlining workflows to reduce handling time and improve efficiency.• Preparing and presenting performance reports to management.• Clear, professional interaction with clients and tea ---------- mbers.• Resolving complex customer issues while maintaining service quality.• Aligning team goals with client expectations and updates.• Understanding team dynamics and individual needs.• Responding effectively to changing client demands or internal shifts.• Keeping morale high, especially during high-pressure periods.• Leading by example and owning outcomes.

Being a Sr. SME, I developed the following skills:
• Work with senior leadership, and other internal/external stakeholders. Helping them make data-driven
decisions, size up problems through various analyses, convert problem statements into process improvement
activities, and achieve closure. 
• Create recommendations on changes to existing policies and procedures, and send highly-engaging emails
to CSR using Canva designs. 
• Help in generating stats of CRSs through Google Sheets, and Microsoft Excel.
• Create presentations and write official, company-wide correspondence
Perform various administrative tasks, including answering emails, scheduling meetings, and generating
reports.

 
Tasks that I can do for you:
• DATA ENTRY
Encoding information, troubleshooting processing errors, making changes to existing data figures in digital databases, and achieving an organization's goals by completing the necessary tasks. With outstanding knowledge of word processing tools and spreadsheets (MS Office Word, Excel, G Suite)
• EMAIL MANAGEMENT
Help you categorize your inbox by creating different labels based on the subject or sender. Excellent in proofreading emails for grammar and spelling due to outstanding attention to detail. Can create an email template using Canva, and ensure accurate communication via email.
• DATA PRESENTATION
Supports business owners by consolidating information for Canva, Google Slides, and Microsoft Powerpoint. Create a highly engaging presentation for business meetings, proposals to clients, and reports.
• CALENDAR MANAGEMENT
Experience in managing and creating scheduled meetings using Google Calendar. Help you track projects, and provides updated reports. Have experience in using Trello and Asana.
• SOCIAL MEDIA MANAGEMENT
Knowledgeable in creating Facebook Page. Have experience in using Facebook Business Suite like creating a scheduled post, setup Facebook Auto reply, and creating Facebook Ads. Able to create highly engaging content for posting or graphic content using Canva.
• EDITING
Can create a high-engaging graphic using Canva. Ability to create short videos or edit videos using Filmora, CapCut, Action Director, and DaVinci Resolve as video editing tools.
• TIME MANAGEMENT
Can organize tasks based on how important they are and take care of the more important ones first. And followed by activities that are not urgent but still important.