Highly motivated and passionate professional with over ten years of combined experience in
customer service, technical support, and the mental health industry. Possessing nearly six
years of experience in the BPO sector and four years of freelance experience supporting
mental health platforms, client retention, workflow optimization, provider coordination, and
operational processes. Skilled in customer support, technical troubleshooting, process
improvement, documentation, and cross-functional collaboration. Seeking a role that fosters
professional growth while allowing me to leverage my expertise in client relations,
operational efficiency, and service excellence to contribute to organizational success.
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