Technical Support Engineer

Over 5 years of experience in customer support, providing professional assistance through email and chat. Skilled in handling inquiries, resolving issues efficiently, maintaining customer satisfaction, and ensuring clear, timely communication.

Over 5 years of experience in professional email management, handling high-volume inboxes, organizing messages, responding to inquiries, prioritizing urgent emails, and ensuring timely, clear, and well-structured communication.

Skilled in using Google Workspace tools including Gmail, Google Drive, Docs, Sheets, Slides, and Calendar for efficient communication, collaboration, file management, and task organization.

Experienced in using ClickUp for task and project management, including creating and updating tasks, tracking progress, managing deadlines, organizing workflows, and collaborating with team members to ensure projects stay on schedule.

Experienced in providing technical support by troubleshooting system and user issues, guiding customers through solutions, documenting cases, and ensuring timely resolution while maintaining a high level of customer satisfaction.

Over 3 years of hands-on experience using GoHighLevel, specializing in lead management and CRM maintenance. Skilled in managing, updating, organizing, and tracking leads, ensuring accurate data, smooth pipeline flow, and timely follow-ups to support sales and marketing efforts.

Fluent in spoken English with strong communication skills, able to communicate clearly and professionally with clients, customers, and team members in both casual and business settings.

Experienced Personal Assistant providing administrative and organizational support, email handling, task coordination, research, data entry, and day-to-day assistance to support smooth operations and productivity.

Proficient in AutoCAD with experience in creating, editing, and reviewing technical drawings, layouts, and plans while ensuring accuracy, clarity, and adherence to project specifications.

Experienced in using PlanSwift for construction takeoffs and estimating, including accurate quantity takeoffs, measurements, and organizing project data to support cost estimation and project planning.