MSP IT Support Specialist | M365 | RMM | Service Desk

Overview

Looking for full-time work (8 hours/day)

at $8.21/hour ($1,580.80/month)

High school diploma

Last Active

June 25th, 2026 (yesterday)

Member Since

February 6th, 2022

Profile Description

Managed Services IT Support Technician with 4+ years of MSP experience and over 7 years in technical support, delivering reliable, SLA-driven support across multi-tenant environments.

Experienced in providing proactive frontline support for international clients, consistently resolving high ticket volumes while maintaining clear communication and strong documentation standards. Skilled in Datto RMM, Ninja RMM, and PSA platforms (HaloPSA, Autotask, ConnectWise) for monitoring, alert remediation, patch management, and ticket coordination.

Strong background in Microsoft 365 administration (user provisioning, licensing, permissions, onboarding), endpoint troubleshooting (Windows 10/11, macOS), and basic networking (DNS, VPN, DHCP, firewalls, UniFi/Ubiquiti). Experienced with endpoint security tools (Datto EDR, McAfee) and backup solutions including Datto File Protection.

Proven experience in NOC operations, monitoring device health, patch compliance, and system performance metrics to minimize downtime and ensure proactive issue resolution. Comfortable handling 15–20+ tickets daily, documenting in IT Glue, and escalating with full diagnostics.

Recently contributed to Datto EDR migration and vulnerability remediation projects, improving client security posture. Currently pursuing a BS in Information Technology (Networks & Cybersecurity) and holding certifications in IT Glue, Cybersecurity, and Datto EDR.

Fluent in English, highly organized, and focused on delivering clear communication, proper escalation, and dependable support in MSP environments.