E-commerce and Customer Service Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 29th, 2026 (13 days ago)

Member Since

February 5th, 2022

Profile Description

Customer Service and Social Media Virtual Assistant with 5+ years of experience in customer support and 3+ years in social media management. Skilled in CRM tools, digital communication, and content creation, with a strong passion for delivering excellent customer experiences and building strong online brand presence.

Customer Service Representative | 5+ Years
* Handled customer inquiries and concerns via phone, email, live chat, and social media
* Utilized Zendesk, Gorgias, Gladly, Sprout Social, and Meta Business Suite to manage tickets and conversations efficiently
* Resolved order issues, complaints, and product concerns with empathy and accuracy
* Maintained high customer satisfaction through clear communication and problem-solving
* Built strong customer relationships while protecting brand reputation
* Consistently met service quality and response time standards

Social Media Manager | 3+ Years
* Created engaging graphic designs using Canva
* Scheduled and managed social media posts across multiple platforms
* Boosted content to increase reach and engagement
* Monitored social media trends and audience behavior
* Prepared performance and engagement reports
* Supported brand growth through consistent and strategic social media communication

Tools
Shopify,  Zendesk, Gorgias, Gladly, Klaviyo, Canva, Meta Business Suite, Sprout Social,Trello, Notion, Google Workspace, CapCut, WordPress, ChatGPT, WhatsApp, MS Office, Zoom, Slack, MS Teams, 3PL systems