Shanna

Customer Success & Operations Virtual Assistant

Verified

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Senior High School Graduate

Last Active

July 7th, 2026 (yesterday)

Member Since

January 27th, 2022

Profile Description

Dedicated and versatile Customer Support professional with over 5 years of experience driving client satisfaction, account management, and operational efficiency across the financial, healthcare, and tech sectors. Proven track record in managing high-volume communications, resolving complex inquiries, and managing sensitive financial transactions with exceptional attention to detail. Adept at building lasting client relationships and seamlessly coordinating between teams to deliver a premier customer experience.

- Customer Success
- Appointment Setting
- Client Relationship Management
- Cross-Functional Coordination
- Financial Account Management & Collections

Top Skills

Customer Support

Experience: 2 - 5 years

Office and Administration » Calendar Management

Experience: 6 months - 1 year

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

Office and Administration » Problem Solving

Experience: 2 - 5 years

Other Skills

Customer Support » Email Support

Experience: 1 - 2 years

Office and Administration » Client Relationship Management

Experience: 2 - 5 years

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Lipa City, Batangas

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”