Email and Chat Support/Cold Calling/Customer ServiceSupport

Overview

Looking for full-time work (6 hours/day)

at $4.15/hour ($600.00/month)

Bachelors degree

Last Active

July 5th, 2026 (6 days ago)

Member Since

January 24th, 2022

Profile Description

Professional Summary

Customer Service Support and Lead Generation Specialist with 6+ years of remote experience providing Email and Phone support. Experienced in resolving customer and technical issues while consistently meeting performance goals. Maintained a 90% CSAT score, handled over 1,000 email support tickets monthly, achieved a 92% quality audit score, and consistently met monthly KPIs. Reliable, customer-focused, and committed to delivering excellent service.

Key Highlights
* 6+ years of remote customer service and lead generation experience.
* Provided customer support through email, phone, and technical troubleshooting.
* Maintained a 90% Customer Satisfaction (CSAT) score.
* Managed 1,000+ email support tickets while meeting service level targets.
* Achieved a 92% quality audit score.
* Consistently met monthly KPIs and performance goals.

Tools
* Proficient in **Zendesk** for email ticket management.
* Experienced using **Stripe** to process customer refunds and resolve payment disputes.