Ronnel

Medical Virtual Assistant/ CSR

Verified

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelor of Science in Psychology 2015- 2019
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Last Active

July 7th, 2026 (2 days ago)

Member Since

January 20th, 2022

Profile Description

Hi there! I’m ---------- — a people-first professional with experience in healthcare support and customer service. I’ve spent the past few years helping patients and customers navigate insurance coverage, pharmacy benefits, and service concerns with patience, empathy, and accuracy.Most recently, I worked as a Pharmacy Benefit Technician at Optum Global Solutions, where I handled prior authorizations, verified insurance details, and made sure patients got the help they needed without unnecessary stress. Before that, I was a Senior Customer Service Representative at Teletech, assisting customers, solving problems, and learning how great communication can truly make a difference.I graduated with a Bachelor’s degree in Psychology, which shaped how I approach every interaction—with understanding, respect, and genuine care. I enjoy building positive relationships, learning new things, and finding better ways to make processes smoother for everyone involved.If you’re passionate about customer experience, healthcare, or just enjoy good conversation, I’d love to connect!