General Virtual Assistant | Customer Support| Administrative Support

Scheduled appointments, conducted follow-ups, confirmed bookings, and coordinated customer schedules for service consultations and business meetings.

Performed administrative tasks including document management, record keeping, data organization, appointment coordination, and customer support activities.

Managed lead information, updated CRM records, tracked follow-up activities, and supported lead qualification processes for sales teams.

Provided customer support through chat, email, and phone channels. Resolved customer concerns, maintained professional communication, and ensured timely responses to inquiries across multiple campaigns.

Managed customer inquiries through email, provided account assistance, resolved non-technical concerns, and maintained accurate records for follow-up and issue resolution.

Handled an average of 20 customer support tickets daily through live chat. Delivered first responses, resolved non-technical concerns, and escalated technical issues when necessary.

Created and maintained business documents, reports, notes, and operational records using Google Docs.

Used Google Sheets for tracking customer information, organizing data, monitoring records, and maintaining reports for daily operations.

Familiar with calendar coordination, appointment scheduling, meeting management, and maintaining organized schedules using online scheduling tools.

Entered, verified, and maintained accurate business records and customer information while ensuring data quality and database integrity.

Created basic graphics, visual content, and marketing materials using Canva for online and administrative needs.

Used ChatGPT to assist with content drafting, email writing, research support, task organization, and productivity improvement.

Maintained customer records, updated lead information, tracked follow-ups, and documented interactions to support sales and customer service operations.