Virtual Assistant | Customer Service Support | Admin & Operation Support

Overview

Looking for part-time work (5 hours/day)

at $4.98/hour ($600.00/month)

Bachelors degree

Last Active

July 8th, 2026 (3 days ago)

Member Since

January 19th, 2022

Profile Description

Hi, I’m Roselene — a remote Virtual Assistant with experience supporting customer support operations, reporting, and administrative workflows.

I currently support an app-based company handling customer inquiries via email and app store reviews. I organize and categorize user concerns, track recurring issues, and assist in preparing weekly reports to help founders gain visibility into trends and product feedback.

Previously, I worked as a Call Analyst and Administrative Support for a remote company, where I monitored inbound and AI-generated calls, prepared structured evaluations, maintained documentation, and supported internal coordination. This strengthened my attention to detail and process awareness.

I bring a strong foundation in:
• Customer support communication
• Reporting and documentation
• Issue tracking and organization
• Administrative coordination
• Time-tracked remote accountability (Hubstaff & Clockify)

I am comfortable working independently, meeting deadlines, and maintaining confidentiality in remote environments. I value clear communication, structured workflows, and continuous improvement.

If you're looking for someone reliable, organized, and proactive in supporting operations and customer experience, I’d be glad to contribute to your team.