Travel Specialist | Logistics / Virtual Assistant

Planning and managing logistics, warehouse, transportation, and customer services Directing, optimizing, and coordinating full order cycle. Liaising and negotiating with suppliers, manufacturers, retailers, and consumers. Led transition to new barcode scanning system, reducing operational time for warehouse workers. Managing a dedicated transportation launch for a customer requiring dynamic routing of suppliers. Successfully managed a complex project cargo that made our branch into the top 4 among Southeast Asian branches

Leveraged planning knowledge to drive supply chain activities through the creation, modification, and implementation of production plans Distribution management. Integrated customer requirements within supply chain and operations and tailored SOP’s. Participated in global RFQ’s and RFP’s with extensive negotiations with service providers. Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.

Determining the nature of incoming emails and prioritizing them according to their importance. Screening incoming emails to determine whether they should be forwarded to the appropriate person or division. Reviewing incoming emails for items that require follow-up and making sure that the person or division involved can respond to the email sent to them. Ensuring that the email received is answered immediately and no pending emails are left unattended. Responding to client inquiries and concerns sent through email.

Planning and selling transportation, accommodations, insurance, and other travel services. Book transportation, make hotel reservations, and collect payment/fees. Cooperating with clients to determine their needs and advising them of appropriate destinations, modes of transportation, travel dates, costs, and accommodations. Deal with occurring travel problems, complaints, or refunds.