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Customer Service Representative

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EXPECTED SALARY
Php 35,000.00/month
( $645 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $3.73 USD/hr )
EXPERIENCE OVERVIEW
5 years in customer service
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
Milaor, Camarines Sur
Tests Taken:
IQ
Score:  135

DISC
Dominance:10%
Influence:7%
Steadiness:39%
Compliance:44%

English
 B2(Upper Intermediate)
Last Active:
November 25th, 2022 (15 days ago)
Member Since:
January 7th, 2022
SKILL SUMMARY

I have eight years of experience in the BPO industry. I've worked for four BPO companies. My first job was a Customer Service/Technical representative for Intuit Upgrade to see actual info's an American business that specializes in financial software in the US that outsources their work here in the Philippines. I worked there for three years. My next job was a Collection Specialist for Unifin Upgrade to see actual info's a Business Process Outsourcing (BPO) and Accounts Receivable Management (ARM) company that specializes in third-party debt collection. We would help debtors in developing payment plans to begin the recovery process and negotiating debt payments, I have worked there for eight months.I also worked as a Travel Booking Specialist for Premium Flight Club where my job is to plan and sell transportations, accommodations, insurance and other travel services. My recent job was an Appointment Setter for NAD, an Australian account based in Drysdale Victoria, I'm calling businesses and individuals to encourage them to make appointments and have a free phone consultation with our sales Upgrade to see actual info relation to that I'm making appointments with real estate agents and offer our lead generation packages including start up cost and calling data.
And that's it for the summary of my work experience.

WORKER SKILLS

Office & Admin (Virtual Assistant)
EXPERIENCE

I have five years experience with customer service, three years in sales and two months as Admin Support. I've worked for four BPO companies handling different LOB's such as technical support, sales and customer service.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have eight years of experience in the BPO industry. I exposed with different LOB's and foreign accounts like USA, UK and AU. My job is to answer customer phone calls regarding existing accounts, respond to questions,concerns about the service we offer,identify customers needs and offer best options or additional service and consistently improve customer satisfaction through resolution of issues and concerns.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have one year experience as SEO Specialist, where my job is to analyze, and changes a website so it is optimized for search engines, and the website subsequently ranks higher in the search results on major search engines. I also tried optimizing blog's ,web content, and HTML code for search engines.

SKILL RATING
  • Blogging
  • Copywriting
  • Ebook Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Classified Ads Marketing
  • Craigslist Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • SEO
  • Social Media Marketing
  • Telemarketing

Web Development
SKILL RATING
  • Magento
  • Shopify
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • PSD to HTML

Graphics & Multimedia
SKILL RATING
  • Web page Design

Finance & Management
SKILL RATING
  • Financial Management
  • Quickbooks
  • Tax Preparation

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Professional Services
SKILL RATING
  • Real Estate Services

Project Management
SKILL RATING
  • Marketing Project Management
  • Web Development Project Management

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