Jubilee

Experienced Virtual Assistant | Customer Support| Technical Support

With Timeproof

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Overview

Looking for full-time work (9 hours/day)

at $4.15/hour ($900.00/month)

Bachelors degree

Last Active

July 1st, 2026 (9 days ago)

Member Since

December 18th, 2021

Profile Description

Hi, I’m Jubilee! A Support Operations Leader with 6+ years of experience helping businesses scale their customer support and backend operations.

I started as a Technical Support Engineer and worked my way up to Head of Support for a growing Meta agency, where I was promoted after consistently improving workflows and team performance. I’ve managed remote teams, built internal systems, and worked directly with the CEO to streamline operations as the business expanded.

Here’s what I can help you with:
Managing and leading remote support teams
Improving response times and customer experience
Building organized backend systems (reports, trackers, SOPs)
Handling technical, billing, and account-related support
Coordinating operations and keeping everything running smoothly

I’m very comfortable working in fast-paced remote environments and using tools like Zendesk, Salesforce, ClickUp, Notion, Slack, and more.

If you’re looking for someone reliable who can take ownership of your support operations and help your business grow without the chaos, I’d be happy to help.

Let’s work together.