I've worked in the BPO company for four years as Customer Chat Support Specialist and handled
AT&T Uverse, AT&T Fiber, and DTV accounts.
* I Process orders as per customer choice.
* Upgrade or downgrade services for AT&T.
* Activate or deactivate equipment for DTV.
* Assist in equipment troubleshooting. * Escalate the issue and create a repair ticket.
* Contact other departments to fix any order error in the internal system. * Correct customer info like address, contact numbers, and name in the CRM.
* Do a follow-up.
Helping and understanding customers/technicians with their concerns are one of my passion. I'll go through milestones to achieve customer satisfaction. I am analytical and problem-solver. I can multi-task and am a flexible person.
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