Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

November 27th, 2021

Profile Description

Hi, my name is Chen, and I have over 8 years of customer service experience in the contact center industry. I’ve handled phone, email, and chat support for both education and healthcare accounts, focusing on customer assistance, order management, troubleshooting, and resolving concerns efficiently. I’m experienced in working in fast-paced environments, communicating professionally with customers, and providing excellent service across different channels.
Previously, I supported Reed Elsevier for 4 years, assisting nursing education clients with testing emergencies, exam results, troubleshooting, and ticket creation. I also worked with Sagility Health for 4 years, where I handled medical supply orders, order status inquiries, and coordinated with couriers regarding delivery updates.
I am flexible with schedules and available to work full-time, including night shifts, weekends, and holidays if needed.