Client Service Agent

I spend my time at work communicating with players and resolving issues like lost accounts or inquiries about game specifics, while delivering top-notch customer service. Provide game teams with feedback and bug reports from players and assist them in finding solutions. Collaborated closely with our internal departments to stay current on new and upcoming features. I provide live chat support, assisting customers with their inquiries and issues. My duties include offering real-time help, quickly resolving customer complaints, and providing accurate information about our products and services. Typically, the concerns I address involve after-sales and logistics.

My responsibility involves establishing quality benchmarks, performing tests, and pinpointing any production issues in our system. I help in proposing measures and process improvements to enhance operations, ensure reliability of systems, and minimize downtime, errors, and defects. In addition, my role involves working closely with customer service through Zendesk, engineering, and our quality assurance teams through Slack and Zoom to ensure timely and effective resolution of complaints, root cause analysis, and documentation.