Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

High school diploma

Last Active

July 21st, 2026 (3 days ago)

Member Since

November 6th, 2021

Profile Description

With almost 7 years of dedicated customer service experience across diverse industries, I have developed a robust skill set that includes exceptional communication, problem-solving, and customer relationship management. My background spans roles in telecommunications, technical support, eCommerce and content moderation, where I consistently delivered outstanding service, resolved complex issues, and contributed to customer satisfaction and loyalty.

Professional Experience:

Customer Experience Agent (FreeBird)
January 2024 – June 2024
>Managing emails
and social media platforms using CRM tools such as Gorgias, Shopify, and
Amazon, ensuring resolve customer complaints and issues
promptly and effectively, ensuring customer satisfaction.

Social Media Specialist KMC Solutions (StarHub)
January 2022 – September 2023
>Social Media Specialist plays a critical role in managing and promoting a company or
organization's online presence through various social media platforms.
Mainly
engaging with customers via chat on social media platforms, assisting with
their concerns.

Chat and Email Tech Support (TaskUs)
March 2020 - September 2021 
>Chat agents communicate with customers
through live chat or email to answer questions, solve problems, and
troubleshoot.

Content Moderator (TaskUs)
January 2017 - March 2020
>Is the practice of monitoring and applying a predetermined set of rules and
guidelines to user-generated submissions to determine best if the communication
(a post, in particular) is permissible or not.

Junior Slot Assistant (Resorts World Manila):                                     
December 2015-March 2016       
>Slot attendants serve as a link between a casino guest and the casino’s management.
Each attendant looks after a number of slot machines, ensuring their proper
functioning. The attendant also ensures the safety and comfort of the slot
players. In some casinos, slot attendants pay players who have won a large
amount of money and they promote special programs offered by the casino.

Membership Service Associate (Resorts World Manila):                  
February 2015-August 2015      
>Is to provide the highest level of customer service to prospects, members, and guests related to the facility, as well as membership information.