E-commerce CS Ops Team Lead / Fraud Prevention / Dispute Manager

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelors degree

Last Active

July 14th, 2026 (5 days ago)

Member Since

November 3rd, 2021

Profile Description

Hi, I’m ---------- ---------- ---------- , but you can call me Nick!
I’m a dedicated and experienced E-commerce Virtual Assistant with over 3 years of hands-on experience working with Shopify-based stores across various niches, including fashion, beauty, wellness, and lifestyle.
What I Do Best:

I specialize in customer support through email and social media platforms, ensuring that every customer concern is addressed with clarity, empathy, and speed. I've handled thousands of tickets involving order inquiries, refunds, returns, cancellations, replacements, and escalations — all while keeping the customer experience top-notch.
E-commerce Experience:

I’ve worked with over 10 Shopify brands, managing day-to-day operations including:
Responding to customer and supplier emails
Handling order fulfillment issues and delivery follow-ups
Creating SOPs and standard responses
Tracking packages and coordinating replacements or refunds
Assisting internal team communications

I’m highly familiar with apps like Shopify Inbox, Gorgias, Zendesk, Gmail, Slack, and Trello, among others.
Quick to Learn & Adapt:

While I don’t have direct experience in invoicing or bookkeeping yet, I’m very eager to learn and confident in picking up new skills to support your business growth. I’m proactive, organized, and always willing to go the extra mile.
Remote Work Ready:

I’ve been working remotely for years and am fully equipped with a reliable internet connection, a quiet workspace, and strong communication skills. I value accountability, time management, and clear updates.