Senior Customer Success Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.15/hour ($1,181.82/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

November 1st, 2021

Profile Description

With over a decade of experience in global customer operations and supply chain management, I specialize in building scalable processes that bridge the gap between complex vendor networks and seamless customer experiences. My career is defined by a commitment to operational excellence, from navigating high-stakes compliance at American Express to my current role as Director of Vendor Management at GearLaunch.

I thrive at the intersection of strategy and execution. Whether I am architecting vendor governance frameworks, leading high-performance teams of 20+, or managing critical escalations, my focus remains on driving fiscal efficiency and organizational growth. I bring deep technical proficiency in Salesforce, Zendesk, and HubSpot, using data-driven insights to resolve systemic friction and optimize the end-to-end customer journey.

Core Expertise:

Strategic Leadership: Scaling global operations and mentoring cross-functional teams.

Vendor Governance: Owning KPIs, SLAs, and fiscal oversight to protect margins.

Compliance & Risk: Deep experience in AML/KYC frameworks and corporate onboarding.

Operational Excellence: Root-cause analysis, process automation, and systems integration.

I am passionate about building resilient partnerships and high-performing teams that deliver world-class results. Let’s connect to discuss the future of operations and vendor strategy.