Customer Service Skills
Always empathizes with
the customers to provide satisfactory service
Was able to pacify an Irate customer by
giving
empathizing
and utilizing
the De-escalation sandwich method
Gives attention to the customer concerns by taking down notes and listening attentively to customers during service transactions; addressed customer concerns with ease
Sales Delivery Skills
Asks close and open-ended questions during sales transactions to identify customers’ concerns, needs,
wants , and interests
Was able to sell
products by clearly explaining the features and providing the benefits to the customers
Handled
objection of the customers by fully understanding customer’s concern, showing the benefits and the possible savings, and providing alternative options to close the
sales deal
Communication Skills
Shared ideas, opinions, and gave feedback in the group activities for a business presentation and business proposal
Persuaded
customers during Trade Fair
to purchase products by
making the service presentable and making the conversation compelling by building rapport
Effectively presented formal and casual speeches in Oral Communication speech about ¨Corporal Punishment¨
Influenced the opinions of others confidently during debates about “Colonial Mentality” and “Death Row”
Teamwork and TeamBuilding Skills
Supports and praises others for reaching
goals and accomplishing tasks on time
Always assigned to be the leader of the class to motivate the team to work toward a common goal
Collaborates and brainstorms with groupmates on projects to have excellent outcomes of the task
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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