Florence

Customer Service Representative

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($928.00/month)

College Graduate

Last Active

July 15th, 2026 (3 days ago)

Member Since

October 29th, 2021

Profile Description

My background primarily lies in customer service, with nearly 4 years of experience. I previously worked for an employer who manages an E-commerce business, where I handled emails, live chats, and phone calls, so I’m comfortable in multi-tasking. I'm also proficient in utilizing Shopify.

With years of working with customers, I have learnt to better understand where frustrated or unhappy customers are coming from. Becoming an active listener helps me analyze their complaint and come up with a solution. One of my mantras is to let them feel they're being valued. 

Soft Skills:
-Strong Communication
-Solution Oriented
-Time-Management 
-Great Attention to Detail
-Customer Care 

Hard Skills:
-44 WPM | 98?curacy
-Phone Communication (Inbound and Outbound)
-Web Research
-Data Entry and Management 

Tools I am proficient in.
-Trello, Notion, Canva, Airtable, Click-up, Business Suite, Creator Studio, Slack, Google Drive, Google Docs, Gmail
-CRMs: Freshdesk, HubSpot
-E-commerce Platform: Shopify
-VoIP/Softphone: Avaya, Genesys, Cisco

Basic Information

Age
30
Gender
Female
Website
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Address
San Pedro, Laguna
Tests Taken
IQ
Score:  125
DISC
Dominance: 23%
Influence: 14%
Steadiness: 35%
Compliance: 28%
English
C2(Advanced/Mastery)
Government ID
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