My background primarily lies in customer service, with nearly 4 years of experience. I previously worked for an employer who manages an E-commerce business, where I handled
With years of working with customers, I have learnt to better understand where frustrated or unhappy customers are coming from. Becoming an active listener helps me analyze their complaint and come up with a solution. One of my mantras is to let them feel they're being valued.
Soft Skills:
-Strong Communication
-Solution Oriented
-Time-Management
-Great Attention to Detail
-Customer Care
Hard Skills:
-44 WPM | 98?curacy
-Phone Communication (Inbound and Outbound)
-Web Research
-Data Entry and Management
Tools I am proficient in.
-Trello, Notion, Canva, Airtable, Click-up, Business Suite, Creator Studio, Slack, Google Drive, Google Docs, Gmail
-CRMs: Freshdesk, HubSpot
-E-commerce Platform: Shopify
-VoIP/Softphone: Avaya, Genesys, Cisco
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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