Expert Customer Success Specialist

Proven ability to handle a variety of accounts across diverse customer service roles.

With over 10 years in the Customer Support industry, I specialize in phone support, handling both outbound and inbound calls in areas such as Telecommunications, Medical, Collections, and Sales. My adaptability, attention to detail, and strong communication skills have allowed me to excel in diverse roles. Committed to continuous improvement and results, I stand ready to be a valuable asset to any team.

With over a decade of experience serving English-speaking customers in the customer service industry, I am confident in both my proficiency and fluency in the language, both in speech and writing.

My expertise lies in U.S. traffic regulations, where I played a pivotal role in linking drivers to legal firms to contest their traffic violations. I successfully converted cold leads into sales and spearheaded the company's expansion into Colombia and the Philippines.

In 2020, I began my journey as a virtual assistant for an e-commerce firm. Initially focused on customer support, my responsibilities quickly expanded to include oversight of the company's Shopify store. This entailed ensuring accurate order tracking, addressing charge disputes, and scrutinizing high-risk orders.

I began my freelancing journey in 2018, with a primary focus on email management, particularly in customer service. My responsibilities included ensuring a clutter-free inbox and promptly addressing all emails within the same day. For urgent matters that necessitated my client's immediate attention, I prioritized and flagged those communications, ensuring they were brought to his attention without delay.

I began my career in technical support for a telecommunications company, where I refined my phone support skills over a span of 5 years. This experience paved the way for my promotion, enabling me to serve as the acting manager when customers requested higher-level assistance, ensuring complaints were resolved promptly and effectively on the first interaction.

I've overseen quality control across various channels, including calls, emails, and post-call inventory documentation. In this capacity, I've mentored agents with identified areas for improvement, implemented updates, and delivered essential reports to refine or modify existing processes as needed.

I served as a liaison for U.S. medical providers, assisting them in verifying patient insurance benefits and managing insurance claims. During my tenure, I became well-versed in HIPAA regulations and also gained knowledge in ICD coding.

I specialize in U.S. traffic regulations and have experience connecting drivers with legal firms to assist them in challenging their traffic and parking infractions.

Since beginning my career in 2011, data entry has been a consistent facet of my professional journey. While I am confident in my data entry skills, I acknowledge there's always more to learn, especially in Excel. My solid foundation in this area ensures a swift adaptation and training process when required.

Since beginning my career in 2011, data entry has been a consistent facet of my professional journey. While I am confident in my data entry skills, I acknowledge there's always more to learn, especially in Excel. My solid foundation in this area ensures a swift adaptation and training process when required.

I began my freelancing journey in 2018, with a primary focus on email management, particularly in customer service. My responsibilities included ensuring a clutter-free inbox and promptly addressing all emails within the same day. For urgent matters that necessitated my client's immediate attention, I prioritized and flagged those communications, ensuring they were brought to his attention without delay.