Senior SaaS and eCommerce Customer Support | Zendesk, Etsy, Shopify

Overview

Looking for full-time work (8 hours/day)

at $9.11/hour ($1,760.00/month)

BS Biology (General Biology) Graduate

Last Active

July 7th, 2026 (2 days ago)

Member Since

January 22nd, 2015

Profile Description

Customer Support Specialist with 13+ years of experience across technical support, SaaS, and eCommerce. Experienced in supporting global customers, managing high-volume workflows, and serving as the front-line representative of brands across chat, email, and ticketing systems.

Background includes technical troubleshooting for Xbox, SaaS platforms, and end-to-end eCommerce operations for online stores. Comfortable handling hardware and connectivity issues, account and billing concerns, workflow configuration, order processing, shipment tracking, and customer escalations.

Tools I’ve worked with include Zendesk, Shopify, Etsy, Magento, Slack, Google Workspace, Trello, 17TRACK, and ShippyPro, along with various internal SaaS admin tools and CRMs.

My approach is practical and detail-oriented, combining clear communication, structured troubleshooting, and thorough documentation with a mindset that aligns customer experience with business outcomes.