Customer Service Support / E-commerce V.A / General V.A

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

April 26th, 2024 (3 days ago)

Member Since

October 17th, 2021

Profile Description

With over 5 years of experience in Customer Service and Virtual Assistant, I have a strong background in handling customer inquiries via phone, email, and chat, along with proficient data entry skills.
I am accustomed to working on multiple projects simultaneously and can offer new ideas to help your company grow and surpass all goals and objectives. My experience in the industry has helped me improve my communication skills, patience, and knowledge. I became more flexible, hard-working, and optimistic. I'm very eager to learn more new things and to showcase my skills, and helping people is my passion.
SKILLS:
? Inbound and Outbound Call Handling ? Chat Support ? File Organization ? Online Research ? Admin Support ? Order tracking (E-commerce)? Data Entry ? Document Editing ? Basic Graphic Design ? Customer Support ? Email Management ? Calendar Management ? Data and Information Research ? Basic Video Editing ? Logo Editing ? Social Media Management
Here are different tools I have worked on:
Customer Relationship Management (CRM):   - Zendesk   - Gorgias
E-commerce Platforms:   - Shopify   - Amazon   - eBay
VoIP (Voice over Internet Protocol):   - Aircall   - TalkDesk   - RingCentral   - Skype for Business
Project Management:   - Slack   - Trello   - Microsoft Teams   - Asana
Office Suites & Document Collaboration:   - Microsoft Office (Word, PowerPoint, Excel)   - Google Workspace (Google Drive, Google Docs, Google Spreadsheet, Google Slides)   - SuperHuman