Been part of BPO industry for 8 years now and worked as technical support representative in my first company and currently working as customer solutions officer. Able to handle different modalities (inbound call, chat, and
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.