Results-driven Customer Support Specialist with 6+ years of experience delivering high-quality
technical and customer assistance across SaaS, hosting, fintech, and logistics industries. Currently
expanding expertise as an AI Content Analyst, evaluating the accuracy and quality of AI-generated
content and contributing to machine learning model improvements. Proven ability to handle
complex issues end-to-end, maintain high customer satisfaction scores, and deliver structured,
detail-oriented feedback. Adept at working with Zendesk, Jira, and CRM platforms across
chat, and ticketing channels, with a strong analytical mindset developed through AI content
evaluation work.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.