Maria

Chat and Email Support Specialist

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Overview

Looking for full-time work (6 hours/day)

at $8.29/hour ($1,200.00/month)

Bachelors degree

Last Active

July 7th, 2026 (3 days ago)

Member Since

October 3rd, 2021

Profile Description

I have extensive experience in customer service communication, specializing in chat and email support. My strengths include order and refund processing, claims and dispute resolution, and handling customer concerns with empathy and efficiency. I am proficient in various e-commerce platforms such as Shopify, Brightpearl, and Peoplevox, as well as helpdesk tools like Gorgias (Certified) and Helpscout. I?ve worked closely with multiple tracking and logistics systems including FedEx, USPS, DPD, Yodel, and Royal Mail, and I?m familiar with payment processors like Stripe and Klarna. Additionally, I handle return processes using tools like Returnly and Return Portal. I?m comfortable using Slack, Gmail, Google Sheets, Microsoft Office, Zoom, Google Meet, and Meta Business Suite, and I have a working knowledge of Canva and basic graphic design. My approach is highly organized, adaptable, and focused on maintaining a smooth, customer-first workflow across multiple platforms.