I'm working in the BPO industry for 15. I started as an inbound sales agent and transitioned to a travel expert. Eventually, I laddered my career to support roles. I became a team leader for an Australian Telco campaign, then joined the Quality team for a gaming campaign. But my career continuously laddered when I joined the Learning and Development team as a product trainer. After this, I d
Through the years, I have mastered my skills in different fields in the BPO industry whether office-based or work-from-home setting. I’m skilled and experienced in different CRMs such as Salesforce, Zendesk, and Citrix. Tools such as Gsuite, MS Office, and LMS.
Outside work, I love to organize travel for my family and friends. These include flight and hotel booking, planning the itinerary, and activities. I also love editing videos, and photos, and creating marketing posters by utilizing apps like CapCut and Canva.
I'm currently eyeing a part-time home-based job to expand my skills and experience and looking forward to being part of a stable company where I can be part of your growth and success.
I love to work with people who share the same work ethics like, integrity, reliability, and dedication to work for us to take our success to the next level.
Experience: Less than 6 months
Experience in discipline management and engagement.
Experience: 2 - 5 years
skilled in video editing using various tools such as Cap Cut.
Experience: 5 - 10 years
Experience in handling both Inbound and outbound calls including sales, customer support, and retention.
Experience: 2 - 5 years
Experienced in utilizing Zendesk tool.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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