0c 89f4d480d01bd2

Senior Team Leader | Legal Virtual Assistant 

80 ID PROOF
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EXPECTED SALARY
Php 40,000.00/month
( $755 USD )
EDUCATIONAL ATTAINMENT
Post-graduate degree (Masters, Doctorate, etc.)
AVAILABILITY
40 hrs/wk
( $4.36 USD/hr )
EXPERIENCE OVERVIEW
6 YEARS- BPO/CALL CENTER TEAM LEAD; 1 YEAR- ENGLISH TEACHER, 1 YEAR SALES SUPERVISOR; 3.5 years VA
BASIC INFORMATION
Age:
37
Gender:
Female
Location:
Baguio, Benguet
Tests Taken:
IQ
Score:  124
English
 C2(Advanced/Mastery)
Last Active:
March 15th, 2023 (13 days ago)
Member Since:
January 3rd, 2015
SKILL SUMMARY

Legal Virtual Assistant | Juris Doctor | Talent Acquisition Specialist
Apps I work with:
- Canva | 17Hats | Airtable | Microsoft Office | Ring Central and more | Zendesk
-Fast Learner and Tech-savvy | G-Suite | Blog content writer | Project Manager
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• English Language Instructor, April 2013-March 2014
Kalinga State University, Philippines
Job Description
-Handled a class size of 50-60 students per class (5 classes) on subjects focused on improving foundation skills in English.
-Handled Journalism subject.
-Customized syllabus to improve the quality of English Proficiency.
-Founded and advised the Performing Arts Club of Kalinga State University
-Plan and instruct subject area using a wide variety of teaching aids, and motivational and implementation strategies to engage students in active learning.
-Incorporate learning modality principles into classroom and individual Upgrade to see actual infovelop and conduct inter-grade activities. Implement technological approaches to the subject material. Research educational resources on the Internet. Assist with information retrieval
-Designed and conducted various faculty and student workshops for training in English Upgrade to see actual infostructed corporate personnel in accent neutralization and software application.
• OPERATIONS TEAM SUPERVISOR
Sitel Inc., Philippines- managed technical support team (Upgrade to see actual info), billing support personnel (Upgrade to see actual info)sales and customer support (2011-January 2013)
Job Description
-Monitored calls for quality and efficiency, and identified patterns and problems that affected customer resolution.
-Uptrained call center representatives on identified issues gathered from the call
-Rolled out/ disseminated company policy updates
-Managed incoming call volumes, also worked in workforce management in reducing the cost of production.
-Worked as queue hawk/real-time analyst and updated higher management on changes in predicted call volume.
-Managed payroll and payroll issues of CSR staff.
• More than 5 years of successful experience in training staff (adult customer service representatives in call center/BPO) through wall-to-wall strategy to upgrade English language skills level.
• Spear-headed research and development team (BPO)
to address knowledge issues and fast-track process implementation.
• Customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures.
• Possess solid computer skills.
• Ability to train, motivate, and supervise
• A team player, acknowledged as “Top Coach (supervisor)” in 2011.
• Develop plans, conduct audits and variance analyses, process payroll and filings, and maintain/update accurate inventories

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Editing Proofreading
  • Web Content Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support
  • Other Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription

English
EXPERIENCE

Talent Acquisition Specialist - vet your remote workers with me | Senior Manager |Legal Virtual Assistant
• More than 5 years’ successful experience in training staff customer service representatives in call ceter/BPO) through wall-to-wall strategy to upgrade English language skills level. • Spear headed research and development team (BPO) to address knowledge issues and fast track process implementation. • Customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Facebook Marketing
  • Sales Representative
  • Social Media Marketing

Webmaster
SKILL RATING
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Recording Audio

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Payroll

Customer Service & Admin Support
EXPERIENCE

• Spear headed research and development team (BPO) to address knowledge issues and fast track process implementation. • Customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Other Project Management
  • Writing Project Management

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