Freelancer

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

September 22nd, 2021

Profile Description

Customer Service & Operations Specialist | 7+ Years of Experience | CRM, E-Commerce, Technical Support

Hi! I’m Kevin Roy Calma, a dedicated Customer Service and Operations Specialist with 7+ years of experience helping businesses improve customer satisfaction, streamline support workflows, and manage day-to-day operations. I’ve worked with international companies handling:

Customer support (email, chat, phone)

Team coaching & performance monitoring

CRM tools (Gorgias, Zendesk, HubSpot)

E-commerce platforms (Shopify, Shopify Payments)

Order, refund, and ticket management

Technical troubleshooting

Content writing, SEO support, and social media tasks
My background spans both BPO and remote setups, supporting US, EU, and UK  clients in roles that required accuracy, empathy, and strong problem-solving skills.

What I Can Do for You:


Deliver fast, reliable, and high-quality customer support


Manage orders, accounts, Trustpilot reviews, subscriptions, and billing issues


Create or improve helpdesk processes and ensure smooth operations


Write SEO-optimized website content


Handle light design, photo editing, and admin tasks


Collaborate well in teams and consistently meet targets


Tools I Use Confidently:

Gorgias • Zendesk • Shopify • HubSpot • Asana • Google Workspace • Microsoft Office

Why Clients Love Working with Me:

I am proactive, detail-oriented, and committed to creating positive customer experiences. I don’t just “answer tickets”—I help fix the root cause of issues, improve systems, and support business growth.
If you’re looking for someone reliable who can handle support operations with minimal supervision, I’d love to be part of your team.
Let’s work together!

Send me a message and I’ll be happy to discuss how I can help your business succeed.