Daniel
Customer Success & Onboarding Specialist | SaaS Operations | Process Improvement
Verified
With Timeproof
Overview
Looking for any work (8 hours/day)
at $5.82/hour ($1,120.00/month)
Bachelors degree
Last Active
June 26th, 2026 (yesterday)
Member Since
September 15th, 2021
Profile Description
I help organizations improve efficiency, customer experience, and employee performance by combining training expertise, data-driven insights, and process automation. With experience in learning & development, KPI reporting, and digital adoption tools like WalkMe, I specialize in creating scalable training solutions, building dashboards that drive decisions, and streamlining workflows to replace manual processes.
I’ve successfully trained both in-person and remote employees, managing onboarding programs, designing engaging training content, and leading initiatives that boosted team productivity. My background also includes reporting on CSAT, verification quality, and interaction quality, with proven ability to turn raw data into clear, actionable visualizations for stakeholders.
Previously, I supervised a customer care team at T-Mobile, giving me a solid grounding in operations leadership and stakeholder communication. Today, I’m focused on roles where I can leverage learning technology, remote training delivery, business analytics, and process improvement to deliver measurable impact.
Top Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Coaching » Training and Development
Experience: 5 - 10 years
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Office and Administration » Power BI
Experience: 2 - 5 years
Human Resources » Onboarding
Experience: 2 - 5 years
Design » Graphic Design » Instructional Design » E-learning
Experience: 2 - 5 years
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Fernando, Pampanga
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 32
- Influence: 17
- Steadiness: 32
- Compliance: 19
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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