I’ve been a sales rep at three different companies during the past five years, and for the past year, I’ve been head of our sales team. During that time, I’ve mentored our younger tea
As Sales
-Qualify leads from marketing campaigns as sales opportunities-Contact potential clients through cold calls and
-Present our company to potential clients-Identify client needs and suggest appropriate products/services-Customize product solutions to increase customer satisfaction
-Build long-term trusting relationships with clients
-Proactively seek new business opportunities in the market-Set up meetings or calls between (prospective) clients and Account Executives-Stay up-to-date with new products/services and new pricing/payment plans
-Experience with multiple sales techniques (including cold calls)
-Experience with CRM software (e.g. Salesforce)-Understanding of sales performance metrics
-Excellent communication and negotiation skills-Ability to deliver engaging presentations
-BS degree in Marketing, Business Administration or relevant field
As Customer Service
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Keeping records of customer interactions, transactions, comments, and complaints.
-Communicating and coordinating with colleagues as necessary.
-Providing feedback on the efficiency of the customer service process.
-Managing a team of junior customer service representatives.
-Ensure customer satisfaction and provide professional customer support
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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