Overview
Looking for part-time work (4 hours/day)
at $9.97/hour ($960.00/month)
Undergraduate Education - BS Psychology
Last Active
July 6th, 2026 (yesterday)
Member Since
September 13th, 2021
Profile Description
I'm a customer operations specialist with 5 years of experience at Canva — one of the world's fastest-growing SaaS companies — where I handled complex escalations, built SOPs from scratch, and trained teams across multiple functions. I consistently hit 100% CSAT and QA scores and was recognized as Team MVP in May 2025.
I specialize in three areas: operations & process improvement (SOP writing, workflow documentation, cross-team coordination), customer success management (escalation handling, CSAT optimization, quality assurance), and data & insights (Looker, Enterpret, feedback analysis, trend reporting).
I'm comfortable working independently in remote environments and have experience collaborating with product, engineering, and operations teams across different time zones. I also use AI tools — including ChatGPT, Claude, and Glean — to work faster and more efficiently, and I have basic experience building custom AI workflow automations.
If you need someone who can hit the ground running, communicate clearly, and actually improve the systems they work in — not just maintain them — I'd love to connect.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Managing customer inquiries, handling escalations, resolving complex concerns, and ensuring high-quality customer experience across support channels.
Office and Administration » Communication
Experience: 2 - 5 years
Professional written and verbal communication with customers, stakeholders, and cross-functional teams.
Project Management » Process Improvement
Experience: 2 - 5 years
Identifying recurring issues and recommending workflow or policy improvements to improve KPIs such as escalation rate, customer satisfaction (CSAT), and time to full resolution (TTFR).
Other Skills
Office and Administration » Data Analytics
Experience: 2 - 5 years
Analyzing trends, customer feedback, escalation patterns, and operational metrics using tools like Looker and Enterpret.
Office and Administration » Documentation
Experience: 2 - 5 years
Writing SOPs, troubleshooting guides, FAQs, and internal documentations.
Office and Administration » AI Tools
Experience: 1 - 2 years
Using AI tools (such as ChatGPT, Claude, Gemini, and Glean) as a supporting tool for daily tasks and projects, including brainstorming, organizing ideas, analyzing feedback to improve work efficiency.
Office and Administration » Team Collaboration
Experience: 2 - 5 years
Working with product, operations, logistics, and support teams to resolve customer-impacting issues.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Reviewing cases in detail, identifying root causes, and ensuring resolution quality standards are met.
Coaching » Training and Development
Experience: 2 - 5 years
Conducting training sessions, creating guides, and helping new users understand systems and tools.
Office and Administration » AI Tools » AI Automation
Experience: 1 - 2 years
Identifying repetitive tasks and improving workflows through automation, templates, process updates, and tool-based efficiency improvements.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Paranaque, Metro Manila
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 28%
- Influence: 9%
- Steadiness: 26%
- Compliance: 37%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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