Team Lead, Customer service representtive

Overview

Looking for full-time work (8 hours/day)

at $13.64/hour ($2,400.01/month)

BS Nursing

Last Active

November 6th, 2024 (39 days ago)

Member Since

November 27th, 2014

Profile Description

I love managing and working with people, helping my agents grow and become the best version of themselves. I have 4.75 years of experience managing 30-40 customer service representatives. I coached, trained, reviewed call recordings, helped agents come up with a game plan on how to approach their customers and conduct final interview for operations for agents and Subject Matter Experts. Motivating associates through effective management, career development and implementation of reporting mechanisms.
14 years of sales, appointment setting and customer service experience combined. 10 years of up-selling and retaining customers. 4 years of outbound calling, 70?Cand 30?B. 2 years of appointment setting for real estate investor in Florida.