Marketing V.A/Social Media Manager/Community Moderator/CSR

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

March 23rd, 2024 (37 days ago)

Member Since

November 26th, 2014

Profile Description

Detail-oriented professional with top skills in customer relations,
problem-solving, and recordkeeping. Talented in addressing different
service and product problems with a thorough and positive style. I
always meet my client's expectations without compromising
quality. I am excited to work with you, providing exceptional
client service and assisting you with anything else you need.

Top Skills

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Customer Support » Forum/Community Moderation

Experience: 2 - 5 years

I have 4 years of experience in sub-Reddit and Insider forum moderation for a tech company based in the US and Singapore. Below are my responsibilities: -Enforce Community Guidelines -Monitor Content -Interact with Users

Customer Support » Customer Service » Gorgias

Experience: 2 - 5 years

-Maintain and promote a positive attitude while supporting customers and working with the team to resolve issues. -Update existing customer information. -Records customer inquiries by documenting inquiries and responses in customers' accounts. -Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. -Identify and escalate priority issues.