UX/UI Designer / Graphic Designer / Video Editor / SMM

I have experience as a web designer and page layout designer, creating clean, user-friendly, and visually appealing designs. My work includes building responsive websites, designing intuitive layouts, and ensuring a smooth balance between functionality and aesthetics. I focus on delivering designs that not only look professional but also provide an engaging and seamless user experience across different platforms.

I have experience in customer support, assisting clients with their concerns and providing solutions to ensure a smooth and positive experience. My responsibilities included answering inquiries, resolving issues, and maintaining clear and professional communication. I focused on patience, empathy, and problem-solving to deliver excellent service.

I have experience in email support, handling customer inquiries with professionalism and care. My role involved responding to emails promptly, providing accurate information, and resolving issues while maintaining a positive customer experience. I focused on clear communication, empathy, and efficiency to ensure customer satisfaction.

I have hands-on experience in logo design, creating unique and memorable brand identities tailored to each client’s vision. My work focuses on combining creativity with simplicity, ensuring every logo communicates the brand’s message clearly while remaining versatile across digital and print platforms. I’m skilled in using modern design tools and committed to delivering polished, professional results that help businesses stand out.

During my time in the BPO industry, I worked as a Chat Support Representative handling three live chats simultaneously while managing one email queue at the same time. A big part of my role was helping customers with their travel and tour bookings, clarifying itinerary details, fixing website issues, and making sure their concerns were resolved in a clear and friendly way. It was a fast-paced environment, but I actually enjoyed the challenge. It taught me how to stay calm under pressure, keep conversations organized, and switch between different customer concerns without losing accuracy. I got used to multitasking, typing quickly, and maintaining a professional tone even when things got busy. Those years really strengthened my communication skills and shaped the way I handle customer interactions today.

I have experience as an office administrator specializing in Microsoft Excel, where I managed data, created reports, and organized information to support daily operations. I am skilled in using Excel functions, formulas, and spreadsheets to streamline tasks, improve accuracy, and maintain efficient workflows. My focus has always been on delivering organized, reliable, and detail-oriented administrative support.

I have experience in data entry, managing and inputting information accurately and efficiently. My work involved handling large volumes of data, maintaining organized records, and ensuring accuracy while meeting deadlines. I am detail-oriented and skilled at working with spreadsheets, databases, and other digital tools.