Hello, it's
With 10 years in the hospitality industry, I have extensive knowledge and a passion for customer service that drives me. Ensuring guests are well-cared for leads to positive reviews, attracting more guests and boosting profits. My career in the front office has honed my skills in guest relations and understanding their needs.
I excel in teamwork, believing it’s crucial for achieving common goals. With over 4 years in the Airbnb/short-term rental industry, I know customer service remains paramount. I am eager to bring innovative techniques to help your company excel.
Here are some tasks I’ve handled:
Responding to guest queries
Answering inquiries via chat/call
Assisting with guest check-ins
Sending house rules informatiaon
Processing refunds and extra service fees
Coordinating with maintenance and cleaning teams
Managing Airbnb listings and calendar
Acting as the first line of communication for guest issues
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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