Registered Nurse/Senior Process Executive

With years of experience as a call center agent supporting both providers and members and 8 years of working in various hospitals assisting medical staff, and providing support and care to patients and their relatives, I excel in delivering comprehensive healthcare customer support. Proficient in handling patient and provider inquiries, resolving issues efficiently, and providing accurate information. Skilled in using electronic health records (EHR) systems, maintaining patient confidentiality, and collaborating with healthcare teams to ensure seamless patient care. Strong ability to empathize with patients and build trust, ensuring a positive and supportive experience both in clinical and call center settings.

Communication is one of the skills that from the beginning is what we used. As a Nurse: “Experienced in delivering clear and compassionate communication to patients and their families, ensuring understanding of medical procedures and care plans. Skilled in active listening, empathy, and providing emotional support during stressful situations.” As a Call Center Agent: “Proficient in handling high-volume customer interactions with professionalism and patience. Adept at active listening, resolving queries efficiently, and maintaining a positive tone. Strong ability to convey information clearly and build rapport with diverse customers.”

Professional Services - Medical Services - Patient Care: “With over 8 years of experience as a registered nurse in the emergency room department, working in both Saudi Arabia and the Philippines, I excel in delivering high-quality patient care. Proficient in managing critical and emergencies, providing comprehensive medical support, and collaborating with multidisciplinary teams. Skilled in patient assessment, administering treatments, and offering compassionate care to patients and their families. Strong ability to maintain composure under pressure and ensure efficient and effective patient care in fast-paced environments.

Listening to the recorded dictation of physicians and other healthcare professionals. . Editing and correcting medical dictation performed by speech recognition software. . Identifying and following up on inconsistencies, errors, and missing information within a transcribed report. . Submit transcriptions to healthcare professionals for their approval promptly. Reviewing and editing transcriptions for accuracy and completeness. . Maintaining accurate patient records and supporting effective communication among healthcare professionals. . Ensure uncompromising patient care by transcribing fast and accurately, as well as performing thorough editing. . Type out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon. . Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats. . Transcribing physician's H&P's, discharge summaries, and progress notes.

With years of experience in customer service across various accounts, I excel in delivering exceptional support by actively listening to customer needs, resolving issues efficiently, and maintaining a positive and professional demeanor. Skilled in handling high-volume interactions, providing accurate information, and building strong customer relationships to ensure satisfaction and loyalty.

With extensive experience in healthcare customer support, I am proficient in utilizing Electronic Health Records (EHR) to access and manage patient and member medical histories. Skilled in ensuring the accuracy and confidentiality of medical information, I excel in handling patient inquiries, providing accurate information, and supporting healthcare providers. My background includes maintaining patient confidentiality, adhering to HIPAA regulations, and collaborating with medical teams to ensure seamless and efficient patient care.

Proficient in using Genesys Cloud to manage customer interactions across multiple channels, including phone, chat, and email. Experienced in navigating the platform to receive and make calls, ensuring efficient and effective communication with members and customers. Skilled in providing timely support, resolving issues, and maintaining a high level of customer satisfaction through seamless use of Genesys Cloud’s features

Experienced in providing efficient and effective chat support, handling multiple customer inquiries simultaneously. Skilled in multitasking, maintaining accuracy, and delivering prompt responses. Proficient in resolving issues, offering solutions, and ensuring a positive customer experience through clear and professional communication.

Experienced in providing efficient and effective chat support, handling multiple customer inquiries simultaneously. Skilled in multitasking, maintaining accuracy, and delivering prompt responses. Proficient in resolving issues, offering solutions, and ensuring a positive customer experience through clear and professional communication.

Experienced in utilizing active listening to enhance customer interactions and satisfaction. Skilled in fully engaging with customers, understanding their needs, and providing accurate and empathetic responses. Proficient in maintaining a non-judgmental attitude, asking clarifying questions, and reflecting on customer concerns to ensure they feel heard and valued. This approach has consistently led to effective problem-solving and strengthened customer relationships

roficient in using Citrix to securely access and manage patient accounts, ensuring accurate and confidential handling of medical information. Experienced in navigating electronic health records (EHR) systems through Citrix, supporting healthcare providers with real-time data access and updates. Skilled in maintaining patient confidentiality and adhering to HIPAA regulations while efficiently managing administrative tasks

Skilled in accurately documenting patient encounters in real-time, ensuring comprehensive and precise medical records. Proficient in using electronic health records (EHR) systems, collaborating with physicians, and managing clerical tasks efficiently. Strong ability to maintain patient confidentiality and support clinical workflows

Experienced in effectively identifying and resolving customer issues through strong problem-solving skills. Proficient in analyzing situations, developing practical solutions, and implementing them efficiently. Skilled in thinking critically, remaining calm under pressure, and collaborating with team members to ensure customer satisfaction. This approach has consistently led to successful resolution of complex problems and enhanced customer experiences

Knowledge in handling inquiries related to insurance coverage, claims, and benefits. Proficient in providing accurate information, resolving issues efficiently, and maintaining confidentiality. Skilled in navigating electronic health records (EHR) systems and collaborating with healthcare providers to ensure seamless support for both providers and members.”

Experienced motor claims consultant, serving as the first point of contact for customers regarding their motor insurance claims. Proficient in effectively lodging and managing claims, assessing validity, determining liability, and facilitating the entire claims process. Skilled in educating customers on coverage terms, conditions, and exclusions to assist in policy selection. Adept at reviewing client requirements to find appropriate insurance packages and ensuring timely and accurate handling of claims. Collaborates closely with policyholders, assessors, repairers, and other stakeholders to ensure a smooth and satisfactory claims experience.