Virtual Assistant |Customer Support

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

July 7th, 2026 (3 days ago)

Member Since

August 14th, 2021

Profile Description

Hi! I’m Rhoda, a reliable and detail-oriented Virtual Assistant with 11+ years of experience in customer support and hands-on experience with scheduling, admin tasks, and client communication and retention.

Whether you need help supporting customers, coordinating schedules, or handling escalations, I’m ready to support your team.

Let’s work together.

Work Experience

Senior Customer Advocate / Scheduler – Healthcare Staffing
Oct 2023 – Nov 2024

- Managed 60+ daily calls supporting healthcare professionals, hospitals and facility staff
- Scheduled nurses, handled last-minute cancellations, no-shows, onboarding, and orientation schedules
- Served as Team Point of Contact (POC) for shift communications and escalations
- Submitted end-of-shift performance reports to ensure compliance and accountability

CSR / Escalation Specialist – Uber (USA & CAN)
Mar 2017 – Sept 2023

- Resolved complex trip, fare, and account issues in line with service standards
- Collaborated with Tier 1/2 support, legal, safety, and operations teams
- Documented and tracked cases using Zendesk and Jira for efficient resolution

Customer Service Representative / SME – DoorDash (USA & CAN)
Feb 2013 – Feb 2017

- Resolved order and account issues via calls, email, and chat
- Onboarded new drivers and mentored tea ---------- mbers
- Appointed Subject Matter Expert (SME) for escalation handling and policy interpretation

Tools & Systems I’ve Worked With
- AxisCare, WellSky, Caryfy
- Zendesk, Intercom, Salesforce
- GoHighLevel, Aircall, OpenPhone
- Google Workspace, Microsoft 365
- Slack, Zoom, Gmeet


Achievements & Leadership
-Top-Performing Agent: Ranked #2 with 95%+ QA scores and consistently high CSAT
-Subject Matter Expert (SME): Trusted for escalation handling, workflows, and policy interpretation
-Team Point of Contact (POC): Led shift communications, supported escalations, and reported performance to leadership