Jheinine

Customer Support |Technical Support| SAAS|VA| Bookkeeper

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Overview

Looking for full-time work (9 hours/day)

at $4.54/hour ($990.00/month)

College Level

Last Active

July 17th, 2026 (5 days ago)

Member Since

August 13th, 2021

Profile Description

With over 7 years of experience in customer service, I’ve learned that helping people isn’t just about solving problems, it’s about creating positive experiences even in challenging situations. Most of my background comes from the BPO industry, where I’ve supported customers through calls, emails, and live chat across different platforms.

Working in a SaaS environment has taught me the importance of continuous learning. I make it a habit to stay updated through community articles, training, and internal resources to ensure I’m always delivering accurate, high-quality support.
If you’re looking for someone who’s passionate, accountable, and committed to doing the right thing, I’d love to help.

• Proficient in CRM tools such as Zendesk, HubSpot, and Salesforce
• Experienced with ticketing and helpdesk systems
• Skilled in SaaS product support, process optimization, and issue resolution
• Knowledgeable in light bookkeeping and administrative support
• Consistently achieved 98% customer satisfaction ratings
• Recognized for exceeding KPIs and building strong customer relationships

Let’s work together!