I’ve been working in the BPO industry for almost 4 years. 2 years as a Customer Service/ Social Media Specialist and currently working full-time as a Real-Time Analyst.
As a Customer Service/Social Media Specialist I was trained to handle consumers professionally, be able to handle all their concerns, and at the same time be able to make consumers feel that I will be able to resolve their concern and give them a satisfactory service. My fluency in English both in speaking and writing were also further enhanced here.
As a Real-Time Analyst I am trained to be keen to details especially in the reports I make since these are being sent to our clients. I can adapt quickly to any changes in the work set-up. I am also familiar with the different Microsoft Office tools being used.
I am now exploring the world of freelancing and would like to further enhance my knowledge by working part-time for clients. I am currently learning how to become a better Virtual Assistant focusing more on Social Media Management and would also be exploring graphic designing in the near future.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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