Rochelle

General Virtual Assistant | Admin Support | Customer Service

Verified

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

BSBA Management

Last Active

August 12th, 2024 (662 days ago)

Member Since

October 30th, 2014

Profile Description

I have over 10 years of experience in the BPO industry and with strong customer service background. Managed and ran multiple accounts and campaigns from scratches such as chat support for car dealerships in the UK and US; inbound- customer service for services in telephone companies in the US, medical assistance, septic, and home appliance warranties/policies, club business; and outbound sales with customer service both voice and non-voice (avatar) for debt settlement, medical alert system, RestaurantDotCom. Was responsible for ensuring all service standards of client-based and in-house campaigns are met and analyzed all issues and provided effective resolution. Proficient in using MS and Google Suite, communication and project management tools such as Slack, Trello, and others, proficient in FBA online arbitrage, digital marketing efforts, basic layout designs for social media contents, and video editing, SEO, WordPress and many more!

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

handle customers inquiries, requests and provide appropriate solution via email or chat

Office and Administration

Experience: 5 - 10 years

Other Skills

Marketing » Content Creation » Social Media Content Creation

Experience: 2 - 5 years

graphics design using Canva, video editing and repurposing using Adobe Premiere

Marketing » Social Media Management

Experience: 2 - 5 years

manage social media platforms, schedule posting, moderator, marketing/competitor research

Professional Services » Management Services » Call Center Operations Management

Experience: 5 - 10 years

Manage multiple teams and accounts, client relation, operations management etc

Customer Support » Email Support

Experience: 5 - 10 years

Basic Information

Age: 42

Gender: Female

Website: Sign Up with Pro Account to View

Address: Imus, Cavite

Tests Taken: DISC
Dominance: 50
Influence: 21
Steadiness: 19
Compliance: 10: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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