Rochelle
General Virtual Assistant | Admin Support | Customer Service
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
BSBA Management
Last Active
August 12th, 2024 (205 days ago)
Member Since
October 30th, 2014
Profile Description
I have over 10 years of experience in the BPO industry and with strong customer service background. Managed and ran multiple accounts and campaigns from scratches such as chat support for car dealerships in the UK and US; inbound- customer service for services in telephone companies in the US, medical assistance, septic, and home appliance warranties/policies, club business; and outbound sales with customer service both voice and non-voice (avatar) for debt settlement, medical alert system, RestaurantDotCom. Was responsible for ensuring all service standards of client-based and in-house campaigns are met and analyzed all issues and provided effective resolution. Proficient in using MS and Google Suite, communication and project management tools such as Slack, Trello, and others, proficient in FBA online arbitrage, digital marketing efforts, basic layout designs for social media contents, and video editing, SEO, WordPress and many more!
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
handle customers inquiries, requests and provide appropriate solution via email or chat
Office and Administration
Experience: 5 - 10 years
Other Skills
Marketing » Content Creation » Social Media Content Creation
Experience: 2 - 5 years
graphics design using Canva, video editing and repurposing using Adobe Premiere
Marketing » Social Media Management
Experience: 2 - 5 years
manage social media platforms, schedule posting, moderator, marketing/competitor research
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Manage multiple teams and accounts, client relation, operations management etc
Customer Support » Email Support
Experience: 5 - 10 years
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Imus, Cavite
- Tests Taken
- DISC
- Dominance: 50
- Influence: 21
- Steadiness: 19
- Compliance: 10
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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