Your operations are only as strong as the person running them. I help growing teams and founders get their ops under control -- without hiring a full-time head of ops.
I'm a Senior Operations Manager with 10 years of cross-industry experience, currently running end-to-end data operations for a global life sciences intelligence platform. I manage a 22-person team across regulatory and quality intelligence functions, handling everything from workflow design to client delivery. My team doubled its output year-over-year while keeping error rates below 2% -- without proportional headcount growth.
Before life sciences, I built operations from the ground up across multiple ventures -- a fresh produce delivery business, large-scale agricultural development, and hospital supply distribution. I've scaled teams from 2 to 20+ people, designed compensation systems, managed procurement, and kept things running through a pandemic. I don't need a playbook. I build one.
On the AI side: I co-procured and onboarded an AI-assisted translation tool that cut per-document processing time by 25% and boosted throughput by 1.5x. I actively integrate AI tooling into team workflows and know how to evaluate what's useful versus what's noise.
What I can take off your plate:
Operations audits and SOP development
Team workflow design and process optimization
Project management and cross-functional coordination
Data operations oversight and quality control
Client delivery management and stakeholder alignment
AI tool integration into existing ops workflows
Tools I work in: Google Workspace, ClickUp, Jira, Confluence, Trello, Salesforce, Zoho, Hubstaff, Clockify, Microsoft Office.
If you need someone who can step into a complex operation and make it run better -- let's talk.
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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