English-Spanish Bilingual Customer Service VA

Overview

Looking for any work (4 hours/day)

at $5.78/hour ($560.00/month)

Bachelor's degree

Last Active

June 30th, 2026 (23 days ago)

Member Since

August 4th, 2021

Profile Description

I’m a Filipino bilingual professional with a strong passion for delivering care-based customer service that builds satisfaction, trust, and long-term brand loyalty.

I have over four year of experience supporting companies, including Amazon, Grubhub, and HelloFresh Spain, where I worked as a Spanish Customer Care Specialist. I’ve supported customers across phone, chat, email, and ticketing systems, consistently applying empathy, positive scripting, and structured problem-solving to resolve complex issues efficiently.

I have hands-on experience with omnichannel platforms such as Zendesk and Gorgias, and I’m comfortable supporting e-commerce operations, order management, account concerns, and post-purchase support in fast-paced environments.

In addition to customer service, I worked as a language instructor at E-spañol Plus PH, helping individuals achieve functional bilingual communication.

I hold a Bachelor’s degree in Philosophy from the University of the Philippines Diliman (Class of 2023). I am currently a second-year medical student at Bicol University, which has further reinforced my commitment to empathy, professionalism, and ethical service.

I’m open to part-time or freelance remote opportunities as a Bilingual Virtual Assistant or Customer Service Representative, where I can contribute reliable, people-centered support.

Core skills:
• Spanish–English Bilingual Communication
• Customer Service & Conflict Resolution
• E-Commerce Support
• Omnichannel Platforms (Zendesk, Gorgias)
• Administrative & Support Tasks